Shipping policy

Last updated: October 2026

 

Your order is packed by hand in a cardboard box with shredded card and tissue paper, then sent with a tracked courier service. Here's what you need to know about how and when it will reach you.

 

 

Where we deliver

We currently deliver within the UK.

 

 

When your order will be sent

We aim to dispatch orders within 1 to 2 working days. Working days are Monday to Friday, not including bank holidays. Orders placed after midday on a weekday, or at the weekend, will be prepared from the next working day.

 

During busier times, such as new launches and the run up to Christmas, it can take a little longer. If your order is going to be delayed, we'll let you know.

 

You'll receive an email to confirm your order, followed by another with your tracking details once it's on its way.

 

 

Delivery options and costs

  • Standard delivery: £3.99, usually arriving 2 to 4 working days after dispatch
  • Free standard delivery on orders of £60 or more
  • Express delivery: £6.99, usually arriving 1 to 2 working days after dispatch

 

You'll see the delivery options for your order at checkout before you pay. If you live in a rural or remote area, please allow an extra 2 to 3 working days.

 

Delivery times are estimates, and things outside our control, such as severe weather or courier delays, can occasionally slow them down.

 

 

Checking your address

Please double check your delivery address before completing your order. If you spot a mistake, email us as soon as you can and we'll update it, as long as your order hasn't been sent yet.

 

If a parcel comes back to us because the address was incorrect or incomplete, we'll get in touch to arrange sending it again, and we may ask you to cover the cost of the second delivery.

 

 

If your order is late or missing

Your order is our responsibility until it reaches you. If it hasn't arrived within the expected time, please check your tracking link first, then email us and we'll chase it with the courier. If your parcel has been lost on its way to you, we'll send a replacement or give you a full refund.

 

If your tracking shows your parcel as delivered but you can't find it, please check any safe place you chose and with your neighbours, then let us know as soon as possible. We'll look into it with the courier and work with you to put it right.

 

 

If something arrives damaged

We pack everything with care, but if anything arrives damaged, please email us with your order number and a photo of the damage and the packaging. It really helps if you let us know as soon as possible, ideally within 48 hours, so we can raise it with the courier straight away. This doesn't affect your legal rights.

 

We'll send a replacement or refund you. If we need the item back, we'll let you know and cover the cost of returning it. Please take care with any broken glass. You can read more in our Refund Policy.

 

 

Any questions?

Email us at support@bloom-skin.co.uk with your order number and we'll get back to you.